WE ARE HERE TO HELP

Frequently Asked Questions:

1. What happens once a deal is purchased?
When you purchase a deal, your deal is secured. At the end of the deal (7 days) we will send you a voucher that entitles you to your deal and which shows a unique reference number. Many deals require a booking to redeem the voucher. Please refer to the terms and conditions of the deal you have purchased and then call the business, make your reservation and redeem your deal. Then simply enjoy your product or service and enjoy saving money!

2. How does the “Refer a Friend” system work?
Tell everybody about the deal and get rewarded. Purchase your product and all you need is your friends email address, add them in the space provided and when 5 or more friends purchase the deal as well, we will refund your money and send you the voucher so you can enjoy the deal for free! To help you get the deal for free - Text your friends, “Like” it on Facebook, Twitter the deal, Forward the email with the deal you want to your friends and family, let them know that you have referred the irresistible deal to them and they are more likely to buy too.

1. What happens once a deal is purchased?
Once you receive your voucher at the conclusion of the deal via email, simply follow the instructions on the voucher. Some business you just print and present. Others are redeemed through a website. 

4. What are the Terms and Conditions attached to my voucher?
Our daily deal is released at 12pm everyday, you will see all deals have ‘Terms and Conditions’. This lets you know if there are any times that are restricted to redeem your voucher, validity dates of your voucher, and how many you can purchase for yourself or for friends as gifts. Please check these before making a purchase.

5. What if I have a business and would like to promote it?
Please see our ‘Advertise with Us’ section where you can find out how you can benefit from an ongoing stream of new customers, or email/call us direct to talk about what you’d like to offer.

If your question still has not been answered then please email us at: enquiries@myfamilydeals.com.au or call Laura directly on 0447 002 793.

We GUARANTEE a response within 24 hours
(however, it usually only takes a few short hours).